Contact & FAQs

Want to get in touch? We would love to hear from you.

General Enquiries:
Order Enquiries:
Insights / Feedback:
Media Enquiries:


  • When will I be charged for my order?
    Your card will be charged at the time of shipment. You’ll see an authorization in the amount of the item(s) purchased on your card once the order is placed, but the charge will not be fully processed until the item(s) ship out. If your order splits into multiple shipments, you will be charged for the items as they ship.
  • What if my order arrived damaged?
    Sacré bleu! Please accept our most sincere apologies. Please take photos to document the damaged product(s) (and, if applicable, damaged packaging) and email them to us at along with your order number. We will resolve the situation as quickly as possible.
  • How do I check the status of my order?
    You can track the status of your order by logging into your account on our website and navigating to Orders, or downloading the Arrive app (link included in your order confirmation) for real-time order status updates. Once your order ships, you will be notified via the email address associated with your account, and provided with a tracking number, which you can use to track the status of your order and expected delivery date. Have a question on the status of your order? Feel free to shoot us a note at

Shipping, Returns & Exchanges

  • Do you ship outside the U.S.?
    For now, we only ship within the Continental U.S., but we are looking to expand our distribution soon! Send us a note at if you are located outside of the U.S. and would like to make a purchase. We will do our best to accommodate!
  • How much is shipping?
    We offer free standard shipping and returns on all orders within the continental U.S. Standard Shipping (5 – 7 business days): Free. Express Shipping (2 – 3 business days): $20.00 
  • When will my order ship?
    In-stock items are generally processed within 1 – 3 business days. Please allow for additional time during statutory holidays and sale events
  • What if I need my item(s) to arrive faster?
    E-mail us at and we’ll do whatever we can to get your package to you as soon as possible. Additional shipping charges may apply
  • What is your return policy?
    Unworn and otherwise unaltered items with original tags attached can be returned for a full refund within 21 days of delivery. If you wish to return an item, please fill out the Returns Form included in your order packet. Place the completed form along with the item(s) you wish to return in the shipping polybag and attach the return shipping label included in your order packet. You will receive a notification once your return is being processed. Please allow 15 - 20 business days from the date of shipping for your return to be processed and for your refund to be issued. All sale items are final sale and may not be returned or exchanged at any time. Shipping on all returns within the continental U.S. is free of charge.
  • What is your exchange policy?
    Unworn and otherwise unaltered items with original tags attached can be exchanged within 21 days of delivery. To make an exchange, please follow the Return Policy instructions and use Return Reason Code A on the Returns Form, including the item, size and / or color you wish to exchange for. We will process your return and place a new order for the exchange. You will receive a credit for the item you send back, and you will be separately charged for the new item. Shipping on all exchanges within the continental U.S. is free of charge.
  • How long will it take to process my return or exchange?
    Your return will be processed within 5-10 business days of receipt to our warehouse. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. Refunds will be applied to the payment method used to place the original order and may take 10-15 business days to appear on your banking statement. If you have questions about the status of your return, please reach out to

Influence Platform

  • What is the Influence platform?
    Our Influence platform is where we gather input from our community to better understand their needs and wants in order to create more relevant and targeted products. By participating in the latest survey on our Influence page, you will directly influence what we make, and how we make it. Here's to co-creating amazing products together!
  • How will information I leave on your Influence page be used?
    Our design team will thoroughly review all survey responses in order to better understand your workwear needs and wants. None of the information gathered through our Influence platform will be shared externally; all survey responses received will be used solely for the purpose of influencing our internal design and development process.
  • Are there other ways for me to collaborate on future collections?
    Participating in our Influence page surveys is the best way to influence our next wardrobe solution. However, you may share additional insights, feedback or ideas with our design team in two other ways: Send us a note at, or follow us on Instagram @floreanaisofficial and share pictures of your professional wardrobe headaches or ideas with us by tagging them with #FAfixit.

Company Policies

  • Do you offer sales or discounts?
    We don’t typically offer sales. By selling our products directly to you, we’re able to cut-out middle-man retailers which allows us to reduce mark-ups and keep our margins consistent and fair, passing on that higher value to you. We may selectively offer discounts, in which case discounts can be redeemed by entering the relevant promo code upon checkout.

Customer Care